BEST Trafo Customer Survey

1) Marketing

1.1.Presentation of the company and products

1.2 Knowledge and experience of the first contact person ( acquisitor )i

1.3. Solution finding attitude of acquisitor

1.4.Quality and contents of the technical information materials

2) Offering

2.1. Full compliance with the specification

2.2. On-time preparation

2.3. Quality of offers

2.4. Solution providing nature and flexibility

2.5. Accessibility to offerer

2.6. Possibility of technical discussions

3) Order Processing

3.1.Reliability of order follow-up

3.2. Accessibility to project managers

3.3. Possibility of technical discussions

3.4. On-time sending of documents

3.5. Processing of customer revisions

3.6. Organisation of customer acceptance test

3.7. Transport arrangements

4) Product

4.1. Price/Quality ratio

4.2. Compliance to specification

4.3. Production capability

4.4. Capability of Testing

4.5. Completeness and Clearness of the documentation ( test reports,manuals,etc...)

4.6. On-time delivery

4.7. Packing Details

5) Product Details

5.1. Surface Protection

5.2. Leakage Proofness

5.3. Easy observation of protection equipment

5.4. Completeness of assembled / delivered units

6) Service

6.1. Problem free erection&commissioning

6.2. Quick reaction to technical questions

6.3.Accessibility to responsible service department

6.4. Response time

6.5. Quick Service

6.6.Availability and fast delivery possibility of spare parts

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