BEST Trafo Customer Survey

Service Department Questionary

Name

Company

Occupation

Phone

e-mail

Which service are you having from BEST ?

Erection	Commissioning	Repairment and Maintenance
Spare Part Procurement	Other ( please mention )

Your general impressions about behaviour of Service Department staff

Your impressions about behaviour of our service team who are working at site

Your impression about service team tidiness and orderliness

Is service team starts work on exact time?

Have your questions been satisfactorily answered?

Have you got erection schedule prior to assembly and have this program been kept?

Have you get sufficient explanation about tests?

Is our spare parts procurement satisfactory?

Your opinion about BEST Service Department when compared with competitors?

You comment about our Service Department?

Better than expected

As expected

Expecting better

Comments: